Privacy Policy

1. Introduction

This privacy policy outlines how Neighbourhood Directory, registered at 87 Ashley Rd, Bristol, BS6 5NR (referred to as “we,” “us,” or “our”) collects, processes, and protects your personal data while using our business directory website. We are committed to safeguarding your privacy and ensuring compliance with the relevant data protection regulations, including the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

2. Data Protection Officer (DPO) Contact Details

If you have any questions or concerns regarding our privacy practices or the processing of your personal data, please contact our Data Protection Officer (DPO):

Name: Aidan Ashby
Email address:
Postal address: 87 Ashley Rd, Bristol, BS6 5NR

3. Personal Data Collected and Legal Basis for Processing

When you create a business listing on our website, we collect and process the following personal data based on your consent and for the performance of a contract:

  • Business name
  • Phone number
  • Email address
  • Website address
  • Business address

In addition, we also collect IP addresses, login times, and usernames when users create an account based on our legitimate interest in maintaining the security and functionality of our website. However, these IP addresses are not tied to individual users in our website logs and cannot be used to identify individuals.

4. Special Categories of Personal Data

We do not collect any special categories of personal data, such as information on race, ethnicity, political opinions, or religious beliefs.

5. Purposes of Data Processing

We process personal data for the following purposes:

  • Creating user accounts
  • Providing requested services, such as business listings
  • Ensuring website security and functionality

6. Use of Cookies

Our website uses cookies to enhance user experience and track user activity. For more information on the types of cookies we use and their purposes, please visit our cookie policy at neighbourhood.directory/cookie-policy.

7. Sharing Personal Data with Third Parties

When you make a payment for listing services on our website, relevant data is shared with Stripe, our payment processing partner. Stripe’s privacy policy can be found at https://stripe.com/gb/privacy.

We also use Krystal as our email service provider and web host. Their privacy policy can be found at https://krystal.uk/terms#privacy.

Additionally, our website uses Google Analytics for anonymised visitor analytics. For more information on how Google Analytics processes your data, please visit https://policies.google.com/technologies/partner-sites.

8. International Data Transfers

We do not transfer personal data to any third parties located outside the UK or the European Economic Area (EEA).

9. Data Retention

We retain personal data for as long as user accounts and listings exist on our website. If you wish to know more about our specific data retention periods, please contact our Data Protection Officer at .

10. Data Security

We take the security of your personal data seriously. Our website connections are protected by 256-bit HTTPS encryption. All financial transactions are handled by Stripe and are subject to their security policy, which can be read at https://stripe.com/docs/security?locale=en-GB.

11. Your Rights

Under data protection regulations, you have the following rights:

  • The right to access your personal data
  • The right to rectify inaccuracies in your personal data
  • The right to erasure of your personal data
  • The right to data portability
  • The right to restrict processing of your personal data
  • The right to object to processing of your personal data
  • To exercise any of these rights, please email us at .

12. Objection and Consent Withdrawal

You have the right to object to certain types of processing or withdraw your consent. However, doing so will result in the deletion of your user account and any associated listings.

13. Lodging a Complaint

If you have concerns about the handling of your personal data, you can lodge a complaint with the Information Commissioner’s Office (ICO), an independent regulator in the UK. To report your concerns, visit their website at https://ico.org.uk/make-a-complaint/. The ICO can investigate your claim and take action against anyone who has misused personal data.

14. Automated Decision-Making and Profiling

Our website uses Google Analytics for anonymised visitor analytics, which involves automated decision-making and profiling activities. According to Google Analytics Data Processing Amendment v20130906, “Customer Personal Data” refers to any personal data collected, transmitted, analysed, or otherwise processed through the services, concerning the characteristics and activities of users visiting web pages, apps, or other properties or services linked to your Google Analytics account(s). This data is anonymised and cannot be used to identify users. It is used solely for the optimisation of website services and is not employed for individual profiling or targeted advertising.

15. Privacy Policy Updates

We reserve the right to make changes to this privacy policy without notification. We encourage you to periodically review this policy to stay informed about our privacy practices. For significant changes to the privacy policy, we will notify users through email notifications or website banners to ensure they are always aware of how their data is being processed.

16. Age Restrictions and Minors

Our website is not targeted at minors, and we do not knowingly collect or process personal data from individuals under the age of 18.

17. Data Breach Response Procedures

In the event of a data breach, we have specific procedures in place to address the situation. Users would be notified by email, and we would publish a blog post on our website detailing the breach and our response.

By using our website and agreeing to this privacy policy, you consent to the collection, processing, and storage of your personal data as described in this policy. If you have any questions or concerns regarding our privacy practices, please do not hesitate to contact our Data Protection Officer (DPO) at .